❄️ Our Cold Protection System

At PKU Perspectives, we understand the importance of safely delivering refrigerated medical foods. Every refrigerated order is packed using our Cold Protection System, with insulated packaging and refrigerant selected based on the shipment’s destination, season, carrier, order size, and expected transit time.

Our Cold Protection System combines insulated packaging, refrigerant, and packing methods selected based on the shipment’s destination, season, carrier, order size, and expected transit time to help protect refrigerated temperature-sensitive foods during transit. Shipping charges are based on the specialized requirements of refrigerated shipping.

Packaging methods may vary depending on the destination, season, weather conditions, carrier, transit time, and the products being shipped.

We continually evaluate our packaging materials, shipping methods, and carrier options to provide the best balance of product protection, reliability, and affordability.

Summer Shipping

During periods of extreme heat, ice gel packs may arrive partially or completely thawed. This does not necessarily indicate that the refrigerated products are unsafe. The gel packs are designed to absorb heat during transit.  This is normal and indicates they have helped maintain refrigerated temperatures during transit.

We recommend bringing refrigerated shipments indoors and refrigerating them or place them in the freezer as soon as they are delivered. Prompt handling helps maintain product quality.

If your refrigerated shipment arrives damaged or you believe products were compromised, please contact us promptly with photos so we can review the shipment and determine the appropriate resolution.

⚠ If you will not be home at delivery, we strongly recommend shipping to a work location or someone who can immediately refrigerate items.

 If cold items are left outside for extended periods, PKU Perspectives is not responsible warm related damage.

Important Cold Shipping Notice

• Refrigerated products ship with our Cold Protection System. Insulated packaging and ice gel packs.
• Cold shipping fees apply.
• Refrigerated shipments cannot be delivered to P.O. Boxes.
• International refrigerated shipping is not available.